Support

We are happy to help with questions about Orbix.

How to get help

1. Check this manual, especially Installation and the FAQ.
2. Contact us through the support channel of the store or marketplace where you purchased Orbix (for example the support section of the item page). Include your purchase code or order number, the Orbix version (see changelog.txt), your PHP and Node.js versions and, if possible, a screenshot or the error message.

We answer within 2 business days (Monday to Friday, UTC).

What support includes

• Answers to questions about the template's features and files.
• Help with installation and with problems you find in the template.
• Fixes for bugs, delivered in a free update.

What support does not include

• Customization or installation services, and help with third-party plugins.
• Building your application's back end (database, business logic, integrations).

Support terms follow the policy of the store or marketplace where you purchased Orbix: six months of support are included with every purchase and can be extended from the item page. Updates are free for the life of the item.